Terms & Conditions

Payment

Hawkstone Hall & Gardens accepts payment by credit/debit card (VISA, MasterCard,
American Express).

We no longer accept personal cheques or cash.

When booking Advance Purchase Packages, full payment will be taken at the time of booking.

Room prices

Room prices are per room, per night and are inclusive of VAT. Meals are not included in the room price, unless otherwise stated.

Hawkstone Hall reserves the right to review its room prices from time to time. You will pay the room price as quoted at the point of room reservation. Note that quoted room prices at Hawkstone Hall may change up to the date of your arrival. Some hotels may charge a supplement during key events and periods of high demand.

Reservations

Bookings will be reserved with a valid credit or debit card.

Full payment for accommodation and pre-booked packages will be made on arrival at the hotel, however, Advance Purchase rates will be charged at time of booking.

If you decide to shorten your stay you must inform us by 12.00 on the day prior otherwise you will be charged the cost of one night’s accommodation and requested packages per room booked.

A debit / credit card used must have an expiry date that is valid after the date of stay.

You can pre-book breakfast, however we do not offer early or late checkin.

Particular requirements

Children are classed as such up to the age of 12.

Family Rooms sleep up to 2 adults, 2 children. The layout of all our rooms is explained when booking over the phone and is described when booking online, as the configuration may differ between Hotel locations.

Z Beds/camp beds suitable for children up to 12 years.

Cots are available upon request at no extra charge and are subject to availability.

We do offer accessible bedrooms which are specially adapted for customers with disabilities. For more information contact the hotel directly.

Hawkstone Hall will make every possible effort to ensure that our guest’s requirements are met, however all rooms are subject to availability. We apologise in advance if your particular requirements cannot be met.

Non-smoking policy

All of our hotels have a No-Smoking policy within the premises. Smoking anywhere inside the premises will result in a £300 fine. Smoking is permitted in designated outdoor spaces.

Reservations with Pets*

Only domestic pets that have been added to your booking are permitted to stay with you during your stay. You can add this on as part of the booking process but you must contact the hotel directly.

There is a limit of one pet per room. This is to ensure that there is an appropriate amount of space in the rooms to safely exit in case of an emergency. Additional pets may be requested, this must be confirmed with the hotel ahead of your stay and is subject to management approval. Please contact the hotel directly to request this, including the total number of animals, type, and size.

Pets are permitted in specific areas. You must not leave animals unattended in any rooms or public areas at any time. Dogs must be kept on leads in public areas at all times.

It is expected that guests tidy up after their pets, this includes but is not limited to the room, communal hotel areas and outside the hotel. Hawkstone Hall reserve the right to charge a deep clean and/or maintenance fee on check out should this be required. If any of the rules above are not adhered to, the Hotels reserve the right to terminate the guests stay and decline future stays should this be deemed necessary.

Guide, assistance, and hearing dogs are exempt from access limitations and stay fees, however cleaning charges may apply if appropriate. Please notify the hotel in advance that you are intending to bring such a dog with you.

Cancellations

Your right to cancel:

Rooms may be cancelled free of charge up to 2pm the day before arrival, unless otherwise stated in your contract.

If you cancel a reservation within 24 hours of your arrival, you will be charged the total price of your reservation.

Some promotional packages are non-refundable and this is stated at the time of booking.

Our right to cancel:

We may cancel your reservation if an event outside of our control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case, we will contact you to let you know as soon as possible and:

• If you have already paid for your room, we will refund your payment to you.
• If you have not yet paid for your room, you will not have to make any payment to us.